These Terms of Service (the "Terms") govern your use of the SynapBridge platform ("SynapBridge", the "Service"), operated by Elevayt Ventures LLC ("we", "us", "our"), an Illinois limited liability company with a business address at 980 N Michigan Ave Ste 1090 #845294, Chicago, IL 60611. By creating an account, accessing the Service, or clicking "I agree" you accept these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization, in which case "you" and "your" refer to that organization.
Note. This page reflects the operating practices SynapBridge follows today. Enterprise customers who require a counter-signed Master Services Agreement or a bespoke Data Processing Addendum for procurement or audit review can email legal@synapbridge.com.
1. The Service
SynapBridge is a control plane for AI-provider access. We route inference requests to third-party model providers you connect (OpenAI, Anthropic, Google, Microsoft, AWS Bedrock, and others), enforce the policies you configure, maintain an audit trail of each request, and, at your election, maintain a memory graph across requests. We do not host, replace, or resell the underlying model providers.
2. Eligibility and accounts
You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is higher) to use the Service. You are responsible for maintaining the confidentiality of your account credentials and multi-factor-authentication factor, for all activity that occurs under your account, and for any users you invite into your workspace. Notify us immediately at security@synapbridge.com if you become aware of any unauthorized access. We may refuse service, terminate accounts, or remove content at our sole discretion for material breach of these Terms.
3. Your content and outputs
You retain all right, title, and interest in the prompts, files, and other content you submit to the Service ("Inputs") and, to the extent we hold any rights in the model responses returned to you ("Outputs"), we assign those rights to you. We hold Inputs and Outputs only as necessary to render the Service, meet your workspace retention setting, and comply with law. We do not train models on your Inputs or Outputs, and we do not sell them. Model providers you connect are separate independent processors under their own terms and privacy policies; the data you send to those providers travels under those providers' contracts, not ours.
4. Acceptable use
You agree not to use the Service to:
Violate applicable law, regulation, or the rights of any third party;
Generate or distribute child sexual abuse material, non-consensual intimate imagery, or content that sexualizes minors;
Produce materially misleading content depicting real people, incite violence, or facilitate discrimination on a protected characteristic;
Circumvent the safety controls, rate limits, or usage policies of any connected model provider (including OpenAI, Anthropic, Google, Microsoft, or AWS);
Develop a competing AI-inference product using the Service, reverse engineer or disassemble the Service, or scrape data from the Service beyond the documented API;
Extract or attempt to access another tenant's data, or conduct unauthorized security testing;
Interfere with or disrupt the Service, including introducing malware, spamming, or denial-of-service attempts.
SynapBridge supports connections to Google Cloud (Vertex AI and Gemini), Microsoft Azure (Entra ID and Azure OpenAI), OpenAI, Anthropic, and AWS Bedrock. When you authorize SynapBridge to access one of these providers on your behalf:
For Google, we request the scope https://www.googleapis.com/auth/cloud-platform solely to submit Vertex AI and Gemini inference calls against the Google Cloud project you select at connection time. Billing lands on your Google Cloud invoice; SynapBridge does not resell inference credits or proxy charges. Our use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
For Microsoft, we request only the delegated Microsoft Graph and Azure Resource Manager permissions needed to enumerate your Azure OpenAI deployments, route inference to your resource, and refresh access tokens (typically https://cognitiveservices.azure.com/user_impersonation and User.Read). We do not read Outlook mail, OneDrive files, Teams messages, calendar entries, or contacts, and we do not request scopes granting that access. Our handling adheres to the Microsoft APIs Terms of Use.
Access tokens and refresh tokens are stored per-tenant in AWS Secrets Manager under a per-tenant AWS KMS key. You can revoke SynapBridge at any time from your Google Account (myaccount.google.com, Security, Third-party apps), Microsoft My Apps (myapplications.microsoft.com), or your workspace settings inside SynapBridge.
We do not sell Google user data or Microsoft user data. We do not use Google user data or Microsoft user data to train, fine-tune, or improve any AI model.
For OpenAI, Anthropic, and AWS Bedrock, we use API keys or IAM credentials you supply directly; no OAuth flow is involved. Each provider's terms of service and privacy policy govern the data transmitted to that provider.
6. Fees, taxes, and payment
Paid plans are billed monthly or annually as selected on the pricing page. Fees are non-refundable except where required by law or where expressly stated in a signed order form. We may change list pricing prospectively; your active subscription price is fixed for the current billing term. You are responsible for taxes other than taxes on our net income. Payment card handling is performed by Stripe, Inc. under Stripe's terms; we do not store card numbers on our servers. Late payments accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.
7. Suspension and termination
You may cancel at any time from Settings, Billing; your workspace enters read-only mode for the duration of your export window and is deleted per the retention schedule in the Privacy Policy. We may suspend or terminate accounts for material breach of Section 4 (Acceptable use) or for repeated payment failure, in each case with reasonable advance notice except where a security, legal, or safety exigency requires immediate action. Sections 3, 8-15 and 17-22 survive termination.
8. Confidentiality
Each party may receive non-public information of the other ("Confidential Information") that is marked confidential or would reasonably be understood to be confidential given the nature of the information. The recipient will use Confidential Information only to perform under these Terms and will protect it with at least the same care it uses for its own confidential information of like importance, and no less than reasonable care. Confidential Information excludes information that is or becomes public through no fault of the recipient, is independently developed without reference to the disclosing party's information, or is rightfully received from a third party without a duty of confidentiality.
9. Feedback
If you send us suggestions, feature requests, or other feedback about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate the Feedback into our products and services without obligation or compensation to you. This does not grant us rights in your Inputs, Outputs, or Confidential Information.
10. Publicity
We will not use your name, logo, or other identifying marks in marketing materials without your prior written consent, which may include email confirmation. You may revoke prior consent at any time by writing to legal@synapbridge.com. We may reference you internally and to prospective customers under mutual non-disclosure without further consent.
11. Warranty disclaimer
EXCEPT AS EXPRESSLY STATED HEREIN, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, TO THE FULLEST EXTENT PERMITTED BY LAW. WE DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT UPSTREAM MODEL OUTPUTS ARE ACCURATE, CURRENT, APPROPRIATE, OR SAFE FOR ANY PARTICULAR USE CASE. MODEL OUTPUTS ARE PROBABILISTIC AND MAY BE INCORRECT; YOU ARE RESPONSIBLE FOR EVALUATING FITNESS FOR YOUR PURPOSE BEFORE ACTING ON THEM.
12. Indemnification
By us. We will defend you against any third-party claim alleging that your authorized use of the Service infringes that third party's United States patent, copyright, or registered trademark, and we will indemnify you against damages finally awarded or amounts paid in a settlement we approve. Our obligations do not apply to the extent a claim arises from: (a) your Inputs; (b) modifications you make to the Service; (c) combination of the Service with anything we did not supply; (d) your use of the Service in violation of these Terms; or (e) any Output that a model provider produced.
By you. You will defend us and our officers, directors, employees, and agents against any third-party claim arising from your Inputs, your Outputs, your users' conduct, your breach of Section 4 (Acceptable use), or your breach of any downstream model provider's terms; and you will indemnify us against damages finally awarded or amounts paid in a settlement you approve.
The indemnified party will give prompt written notice of the claim, allow the indemnifying party to control the defense (with counsel of its choice, provided that counsel is reasonably acceptable to the indemnified party), and provide reasonable cooperation. This Section states the sole and exclusive remedy for infringement claims.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EACH PARTY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO: (a) A PARTY'S INDEMNIFICATION OBLIGATIONS; (b) BREACHES OF SECTION 8 (CONFIDENTIALITY); (c) YOUR PAYMENT OBLIGATIONS; OR (d) LIABILITY THAT CANNOT BE LIMITED BY LAW.
14. Export controls and sanctions
You may not access, use, or provide access to the Service in violation of United States export controls, economic sanctions administered by the U.S. Office of Foreign Assets Control (OFAC), or comparable laws in any other jurisdiction where you operate. You represent that you are not located in, and are not ordinarily resident in, a country subject to a full U.S. embargo (currently Cuba, Iran, North Korea, Syria, or the Crimea, Donetsk, Kherson, Luhansk, or Zaporizhzhia regions of Ukraine), and that you are not on any U.S. or other applicable government restricted-party list. You will not use the Service to develop, design, produce, or deploy weapons of mass destruction or the missiles capable of delivering them.
15. Force majeure
Neither party will be liable for any failure or delay in performance (other than payment obligations) to the extent caused by circumstances beyond that party's reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, civil unrest, government action, labor disputes, cloud-provider outages, and internet-backbone failures.
16. Assignment
You may not assign these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, reorganization, or sale of all or substantially all of our assets or equity, in each case on written notice to you. Any purported assignment in violation of this Section is void.
17. Governing law and venue
These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-laws principles. Subject to Section 18 (Binding arbitration), the state and federal courts located in Cook County, Illinois, have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and each party consents to the personal jurisdiction of those courts and waives any objection to venue.
18. Binding arbitration and class-action waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS PROCEEDINGS.
Any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a "Dispute") that cannot be resolved through good-faith negotiation within 30 days after written notice will be resolved by final and binding arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures then in effect (available at https://www.jamsadr.com). Arbitration will be conducted in Chicago, Illinois, before a single arbitrator, in English. Judgment on the award may be entered in any court of competent jurisdiction.
Class-action waiver. ANY DISPUTE WILL BE RESOLVED ON AN INDIVIDUAL BASIS. NEITHER PARTY WILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR CONSOLIDATED PROCEEDING. IF THIS WAIVER IS FOUND UNENFORCEABLE, THE ARBITRATION OBLIGATION IN THIS SECTION IS VOID.
Carve-outs. This Section does not prevent either party from (a) seeking injunctive or equitable relief in any court of competent jurisdiction to protect intellectual-property rights or Confidential Information, or (b) bringing an individual action in small-claims court.
19. DMCA and copyright complaints
If you believe content on the Service infringes your copyright, please send a notice under the Digital Millennium Copyright Act (17 U.S.C. § 512) to our designated agent that includes the elements required by Section 512(c)(3): (a) an electronic or physical signature; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the material claimed to be infringing and sufficient information to locate it; (d) your contact information; (e) a statement of good-faith belief that use is not authorized; and (f) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act. Send notices to dmca@synapbridge.com or by mail to: DMCA Agent, Elevayt Ventures LLC, 980 N Michigan Ave Ste 1090 #845294, Chicago, IL 60611.
20. Third-party services and links
The Service may link to or interoperate with third-party services (including the AI providers described in Section 5). We do not control, endorse, or accept responsibility for third-party services. Your use of a third-party service is governed by that provider's terms and privacy policy, and any dispute over that service is between you and the provider.
21. Changes to these Terms
We may modify these Terms from time to time. If a change is material, we will post the updated Terms at https://synapbridge.com/terms and notify workspace administrators by email at least 14 days before the effective date. Your continued use of the Service after the effective date constitutes acceptance. If you do not agree, cancel your account before the effective date.
22. Miscellaneous
These Terms, the Privacy Policy, the Data Processing Addendum (where applicable), and any executed order forms are the entire agreement between the parties and supersede prior agreements on the subject matter. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable and the remaining provisions will remain in effect. Our failure to enforce any right is not a waiver. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship. Notices to us must be sent to legal@synapbridge.com and, for legal-process notices, by certified mail to the address in Section 24.
23. Government use
The Service is a "commercial product" or "commercial computer software" and any related documentation is "commercial computer software documentation" as defined in FAR 2.101 and DFARS 252.227-7014. If the Service is licensed to a U.S. Government customer, use, duplication, or disclosure is subject only to the rights set forth in these Terms.
