Refund and Cancellation Policy
Last updated September 18, 2026
This policy explains how to cancel a SynapBridge subscription and how refunds are handled, and applies to self-serve plans billed through Stripe, operated by Elevayt Ventures LLC, an Illinois limited liability company with a business address at 980 N Michigan Ave Ste 1090 #845294, Chicago, IL 60611.
Note. This page reflects the operating practices SynapBridge follows today. Enterprise customers who require a counter-signed Master Services Agreement or a bespoke Data Processing Addendum for procurement or audit review can email legal@synapbridge.com.
1. General policy
Except as expressly set out in this policy or where required by applicable law, all payments to SynapBridge are non-refundable.
2. Cancellation
Cancel any time via the Customer Portal (synapbridge.com/portal). Cancellation stops future billing. You keep access through the end of your current paid period; we do not refund the remainder of that period except as described below.
3. Right of withdrawal (EEA/UK)
If you are located in the European Economic Area or United Kingdom, you have a statutory right to withdraw from your subscription within 14 days of purchase without giving a reason. Refunds under this right are pro-rated for any portion of the service you have already used.
4. First-payment good-faith refund
Beyond the statutory right above, we also offer a good-faith refund of your first paid charge if you contact billing@synapbridge.com within 7 days of that charge, for any reason.
5. Upgrading between paid plans
If you upgrade to a higher-tier plan mid-cycle, the unused, prepaid portion of your current plan is credited toward the new plan’s first charge (or refunded to your original payment method, at our discretion). Downgrades take effect at the start of your next billing period and are not refunded.
6. Annual prepayment
Outside of the withdrawal and good-faith windows above, annual prepayments are non-refundable.
7. Free trials
Cancel any time before trial end to avoid being charged. No refunds for trials that auto-convert; cancel before conversion if you do not want to be billed.
8. Disputed or reversed payments
We do not process a refund request while a related chargeback, dispute, or reversal is pending with your bank or card issuer. Resolve or withdraw that dispute first, then contact us.
9. Enterprise
Refunds for Enterprise contracts are governed by the Master Services Agreement.
10. How to request
Email billing@synapbridge.com with your account email and order details. We respond within 2 business days.