Resources / Documents
Document library
Guides, written from the product.
Step-by-step guides for administrators and developers. Each one was written against the current product and checked before it was published. The agreements procurement asks for first are maintained as single pages.
4 guides
Get started
| Guide | ID | Formats |
|---|---|---|
| Quickstart: your first hour Sign up, invite people, connect a provider and run your first chat and compare. | SB-GD-101 | Read · PDF |
| Onboard a new team Bring a team into the workspace with workspaces, groups and roles. | SB-GD-102 | Read · PDF |
| Users, roles and permissions What each role can do, how invites work and how to manage people. | SB-GD-103 | Read · PDF |
| System and browser requirements What the app needs from the browser and the network. | SB-GD-104 | Read · PDF |
4 guides
Governance and cost
| Guide | ID | Formats |
|---|---|---|
| Policies and the policy simulator Create and version policies, test them in the simulator and roll back. | SB-GD-111 | Read · PDF |
| Cost caps and alerts Set caps and alerts by tenant, user or group. | SB-GD-112 | Read · PDF |
| Understanding AI cost in SynapBridge How AI cost is shown, forecast and attributed. | SB-GD-113 | Read · PDF |
| Audit trail and export Find, filter and export the audit trail. | SB-GD-114 | Read · PDF |
3 guides
Developers and API
| Guide | ID | Formats |
|---|---|---|
| AI gateway guide Point your own apps at the AI gateway with a key, limits and one ledger. | SB-GD-121 | Read · PDF |
| API keys and scopes Create, scope, rotate and revoke API keys. | SB-GD-122 | Read · PDF |
| Limits and rate limits The limits that exist, per key and per plan. | SB-GD-123 | Read · PDF |
4 guides
Memory and integrations
| Guide | ID | Formats |
|---|---|---|
| Memory: keep and move your context Keep your context, and move it in from a supported export. | SB-GD-131 | Read · PDF |
| Single sign-on setup Set up single sign-on through the identity provider screen. | SB-GD-132 | Read · PDF |
| User provisioning with SCIM Provision and deprovision users with SCIM. | SB-GD-133 | Read · PDF |
| Integrations and connectors Connectors and integrations, with the real status of each. | SB-GD-134 | Read · PDF |
4 guides
Security and operations
| Guide | ID | Formats |
|---|---|---|
| Sign-in, MFA and sessions Sign-in, multi-factor authentication and sessions. | SB-GD-141 | Read · PDF |
| Reporting a security issue How to report a security issue. | SB-GD-142 | Read · PDF |
| Responsible AI use in your workspace Practical guidance mapped to the controls in your workspace. | SB-GD-143 | Read · PDF |
| Status and release notes Where to see platform status and what changed in each release. | SB-GD-144 | Read · PDF |
Agreements and registers
The documents procurement asks for first.
These are maintained as single pages so there is one current version of each.
Under NDA
More evidence, shared in a security review.
Security questionnaires, the penetration test scope and the readiness evidence are shared with buyers under a mutual NDA. Ask for them in a review and we will send the current versions.
Where things stand. SynapBridge is architected to align with the SOC 2 Trust Services Criteria, and no report has been issued. A HIPAA BAA program is planned. We state this plainly so no document implies otherwise.
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